Returns & Exchanges at Planet Bike
We want you to ride with confidence, which is why we offer a 30-day window for returns on all unridden gear in its original packaging. If your new equipment isn't the perfect fit for your cycling journey, we are here to make the exchange or refund process seamless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the unused items in their original packaging, ensuring all tags and manuals are included to prevent damage during transit.
Label and Ship
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the returned gear, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing